Number of co-authors:7
Number of publications with 3 favourite co-authors:Susanne Bødker:4Anne Marie Kanstrup:2Pär-Ola Zander:1
Ellen Christiansen's 3 most productive colleagues in number of publications:Bonnie A. Nardi:67Michael J. Muller:65Susanne Bødker:51
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Ellen Christiansen is Professor at Aalborg University. She works with activity theory within the humanistic computer science studies, concentrating on the communicative aspects of systems development, especially in relation to artificial intelligence
Publications by Ellen Christiansen (bibliography)
Bødker, Susanne, Christiansen, Ellen, Nyvang, Tom and Zander, Pär-Ola (2012): Personas, people and participation: challenges from the trenches of local government. In: Proceedings of the 12th Participatory Design Conference. Volume 1 Research Papers 2012. pp. 91-100.
In the early days of digital technology development, design was done 'for', 'with' or 'by' the users based on the assumption that users were real people. Today 'users' have become a component in mass-market production and are seen as 'customers', rather than people. Still designers need to address use, and personas have been introduced for this purpose. The paper uses research on user participation and research-based personas from the eGov+ project to discuss whether personas help designers engage with users. In this project, design was carried out in the domain of municipal services through involvement of clerks, management and citizens from three different municipalities. Through four cases we discuss if applying personas in participatory design settings is productive to designers' understanding of users' use situations. Does deployment of personas bring designers closer to the actual use situation? In which ways do personas help design for, with or by the users? Do personas support participatory design?
© All rights reserved Bødker et al. and/or ACM Press
Kanstrup, Anne Marie and Christiansen, Ellen (2006): Selecting and evoking innovators: combining democracy and creativity. In: Proceedings of the Fourth Nordic Conference on Human-Computer Interaction 2006. pp. 321-330.
The practical undertaking of selecting users to work as innovators and of evoking their creative potential is crucial, but underexposed in the literature on user involvement in design. This paper reports findings from a recent case of user-driven innovation, the FEEDBACK-project, where the authors prepared for and conducted selection of and collaboration with innovators. The outcome was successful in the sense that the innovators produced excellent foundation for conceptual interaction design by creating mock-ups and explanations incarnating their preferences, attitudes and habits. By referring to theories of learning we try to explain how our way of working with selection and evoking of innovators has contributed to this positive result and how our approach to user-driven innovation can be regarded as a way to combine democracy and creativity in design.
© All rights reserved Kanstrup and Christiansen and/or ACM Press
Bødker, Susanne and Christiansen, Ellen (2006): Computer Support for Social Awareness in Flexible Work. In Computer Supported Cooperative Work, 15 (1) pp. 1-28.
How do we conceptualize social awareness, and what support is needed to develop and maintain social awareness in flexible work settings? The paper begins by arguing the relevance of designing for social awareness in flexible work. It points out how social awareness is suspended in the field of tension that exists between the ephemerality and continuity of social encounters, exploring ways to construct identity through relationships by means of social encounters -- notably those that are accidental and unforced. We probe into this issue through design research: In particular, we present three exploratory prototyping processes in an open office setting (examining the concepts of a shared calendar, personal panels, and ambient awareness cues). Field studies, conducted in parallel, have contributed to a conceptual deconstruction of CSCW concepts, resulting in a focus on cues to relatedness, to belonging, and to care. Analyzing these three prototypes in their microcosmic usage setting results in specific recommendations for the three types of applications with respect to social awareness. The experiences indicate that the metaphors a 'shared mirror' and 'breadcrumbs' are promising foundations on which to base further design. We present these analyses and suggest that the metaphors work because of their ability to map experiences from the physical space into conceptual experiences. We conclude that social awareness in flexible work must be constructed indirectly, presenting itself as an option, rather than as a consequence of being able to overhear and oversee.
© All rights reserved Bødker and Christiansen and/or Kluwer Academic Publishers
Kanstrup, Anne Marie and Christiansen, Ellen (2005): Model power: still an issue?. In: Bertelsen, Olav W., Bouvin, Niels Olof, Krogh, Peter Gall and Kyng, Morten (eds.) Proceedings of the 4th Decennial Conference on Critical Computing 2005 August 20-24, 2005, Aarhus, Denmark. pp. 165-168.
Bødker, Susanne and Christiansen, Ellen (2004): Designing for ephemerality and prototypicality. In: Proceedings of DIS04: Designing Interactive Systems: Processes, Practices, Methods, & Techniques 2004. pp. 255-260.
As a context for IT design, flexible work presents a new challenge. Ways of working tend to be prototypical, habits are forming slowly and work is carried out everywhere. Even when applying ethnographic methods, it is difficult to capture the ephemerality and prototypicality of cooperative work that Grudin claims must be preserved through design. Through a discussion of a design project dedicated to the design of support for social awareness, we reflect on the means of design - scenarios and prototypes, and their ability to support design for ephemerality and prototypicality. Our conclusion is that by using scenarios as boundary objects, in multiple prototyping experiments, they support the negotiation and boundary understanding of design ideas, rather than one or more solutions. Hence it becomes possible to design to preserve ephemerality and prototypicality.
© All rights reserved Bødker and Christiansen and/or ACM Press
Muller, Michael J., Christiansen, Ellen, Nardi, Bonnie A. and Dray, Susan M. (2001): Spiritual life and information technology. In Communications of the ACM, 44 (3) pp. 82-83.
Bødker, Susanne and Christiansen, Ellen (1997). Scenarios as springboards in design of CSCW.
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