Creating a chatbot - Process, Challenges and Learnings
Meet-Up Details
Topic: Creating a Chatbot - Process, Challenge & Learnings
What will be covered?
- Investigation of the process of creating a personality and tone of voice for the chatbot, along with the user testing that defined this.
- Short demo of the app will be showcased, from which specific UX challenges that were encountered and how they were solved will be presented as learnings.
- Findings from user testing will also be discussed and how that influenced certain interactions, and resulted in UX redesigns in some cases.
- Accessibility considerations will also be covered, as well as future features and UX improvements that are in the works.
- This case study presents practical learnings that can be used by any UX practitioner to improve their own chatbot experience.
Guest speaker: Lizette Spangenberg
Liz is a Senior Experience Designer and the Head of Design at Retro Rabbit. She's passionate about Human-Centered Design, Research, and collaboration with Developers. She's summited Mt Kilimanjaro, has a master’s degree in Information Design, and is currently working on a PhD proposal. She also plays violin in the Pretoria Symphony Orchestra. She strives to create beautiful and intuitive experiences on any platform, and to always fight for the people that will actually be using the solutions we create.
19 Melle Street, Braamfontein, Johannesburg (Map)
(Look for "Retro Rabbit" on the side of the building - we're on the first floor)
Safe parking is available at Arbour Square (it's a block away - for your own safety please do not park on the street).
To engage online: Join from PC, Mac, Linux, iOS or Android: https://zoom.us/j/822326967
