Join us

IxDF SCL #56 - Active Listening para asistentes virtuales y la experiencia de usuario

Hosted by IxDF Santiago of Chile
Aug 25th, 2020
7:00pm - 8:30pm (UTC -03:00)
Online, https://zoom.com/IDFSCL-LM56-PROVISORIO, Santiago of Chile
6 IxDF Members (and some non-members) are attending
Save the meet-up to calendar
Google Calendar iCalendar / Outlook Outlook Online
This is a free Local Group meet-up
Attendance is free.
You don’t have to be a member to attend.
What are Local Groups?
Local Groups will expand your career network—whether you are interested in learning new skills, finding job opportunities or looking for a new employee.
A Local Group is a group of people who, like you, are passionate about design. Local Groups organize meetings to get inspired, have fun and learn from one another.

Meet-Up Details

En esta charla, hablaremos sobre los nuevos enfoques para la mejora de un bot y cómo el equipo de Movistar Chile se ha dispuesto a abordarlo.

En este encuentro conoce a Elizabeth Gallardo (LinkedIn), Diseñadora UX en la Gerencia de Inteligencia Artificial de Telefónica Chile, parte del equipo de desarrollo e implementación de soluciones cognitivas. Participa en el proyecto: Asistente Digital de Movistar.

También contaremos con la participación de Sebastián Millar (LinkedIn), Lingüista que trabaja en el manejo del lenguaje y léxico para el entrenamiento de asistentes conversarcionales. Desarrollo lingüístico de distintos canales de atención. A cargo del mejoramiento y optimización del motor cognitivo, a través de la identificación de errores y puntos de mejora a través de sets de pruebas. Utilización de metodologías ágiles.

Hablaremos sobre Active Listening, que es el proceso de análisis de todas las interacciones que un usuario tiene con un asistente digital. Esta metodología intenta abarcar escenarios posibles, para mejorar las respuestas entregadas al usuario y así optimizar la experiencia con el asistente virtual.

La conversación será guiada por Pamela Donoso Oggero (LinkedIn), Country Manager de IxDF Chile y CEM en Posmo CX Consulting & Research.


Es un evento online 100% gratuito.

Inscríbete en el siguiente formulario: https://forms.gle/CDPfoN1xzusagoaTA


a4SejVZf28VDFYOjZ8pNtw1H0lYdqyuYlUGSmQvV.png


Inscríbete en el siguiente formulario: https://forms.gle/CDPfoN1xzusagoaTA


Meet-Up Conversation

Alexis Brantes Rodríguez
Hi all! Please use this discussion thread to discuss IxDF SCL #56 - Active Listening para asistentes virtuales y la experiencia de usuario held on Aug 25, 2020. Feel free to ask questions about the place, date and time, agenda of the meeting, or anything else.
Please log in or join us to post comments in the conversation.

Local Leaders of IxDF Santiago of Chile

Meet-up attendees

Members can show their interest to attend a meet-up by clicking “Attend this meet-up” button. In addition, since Local Groups events are open to all, non-members can also attend these meet-ups.

Members might be bringing their non-member friends to a Local Group meet-up (and you’re welcome to do the same), but their non-member friends will not be shown as “attending” because this feature is only available to members.

P.S.: Note that the number of attendees is not an indication of its value! Small meet-ups work perfectly, and can facilitate deeper, more fruitful conversations.

Delete Your Comment?

Your comment and all replies to it will be removed. You can’t undo this.

Delete Your Reply?

You can’t undo this.

Delete Meet-Up?

6 members have indicated that they’re attending the meet-up. This action cannot be undone.

New to UX Design? We're Giving You a Free eBook!

The Basics of User Experience Design

Download our free ebook “The Basics of User Experience Design” to learn about core concepts of UX design.

In 9 chapters, we’ll cover: conducting user interviews, design thinking, interaction design, mobile UX design, usability, UX research, and many more!

A valid email address is required.
315,555 designers enjoy our newsletter—sure you don’t want to receive it?