Service Design Is Everywhere
Meet-Up Details
© Interaction Design Foundation, CC BY-SA 3.0
Do you hate being told to go from counter to counter at home affairs? Or have you ever been frustrated with an airline’s inconsistent brand experience online and offline? Have you ever thought to yourself: "There must be a way that this can be done better?" Service Design looks at the big picture. When designing an omni-channel experience, service design considers the interrelated parts of a wider system, not just what appears on a user-interface screen. It seeks to be appropriate for the user and the business and the systems and processes that support it. No matter what design field you're in, you can learn from Service Design methods. In this session, we will address what service design is, why it makes good business sense and what it takes to transition from UX to service design.
Presented by: Estée Jacobs & Tameem Hassem, UX Engineers from Entelect.
Estée has a background in Service Design. Her love for strategy, problem-solving and Human-centered Design is what gets her up in the morning.
Tameem became interested in Service Design after chatting to Estée in an effort to find out a bit more about CX design. Service Design is where he thinks impactful and world changing ideas can come from.
