Journal of Service Research
- Publisher
- Sage Publications
- Website
- Periodicity
Articles
Danaher, Peter, Conroy, Denise, McColl-Kennedy, Janet R. (2008): Who Wants a Relationship Anyway? Conditions When Consumers Expect a Relaionship With Their. In Journal of Service Research, 0 (0) pp. .
McColl-Kennedy, Janet R., Sparks, Beverley A. (2003): Application of Fairness Theory to Service Failure and Service Recovery. In Journal of Service Research, 5 (3) pp. 251-266.
McColl-Kennedy, Janet R., Daus, Catherine S., Sparks, Beverley A. (2003): The Role of Gender in Reactions to Service Failure and Recovery. In Journal of Service Research, 6 (1) pp. 66-82.