The Importance of Emotional Intelligence in UX
For years the field of UX has focused on methods, methodologies, techniques, artifacts, and deliverables. We have learned, however, that truly successful UX is not just about the work. The ability to interact, relate, and exchange with team members, stakeholders, clients, and leadership has proven to be even more important in some cases. For these reasons, the importance of soft skills (and more specifically, emotional intelligence or EQ) has become increasingly critical.
You'll learn:
- The challenges and issues EQ can help you overcome as a UX professional.
- How EQ can impact your projects.
- How EQ helps optimize relationships with stakeholders and teammates.
- The benefits EQ in personal and professional growth.
- Key EQ red flags that serve as identifiers for self growth or in one's teams.
You’ll leave this Master Class with a sound understanding of EQ, its role in UX and its importance to practitioners and the discipline-at-large.
Speaker
Darren is extremely passionate about all things UX, holding 28+ years of experience in the discipline. Darren’s professional footprint spans such organizations as Ford Motor Company, General Motors, DigitasLBi, MRM/McCann, Wunderman Digital, BD, Bosch, Ryder, Omnicell, Cengage Learning, Sherwin-Williams, IBM, Duracell, and USA Networks, to name a few. In academia, he serves and has served as an adjunct professor at several universities. Darren is one of the authors featured in the book 97 Things Every UX Practitioner Should Know. You can also hear Darren on The World of UX podcast, available through a host of popular sources. Darren is currently a doctoral candidate, completing a Ph.D. in Educational Leadership from Northcentral University.
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