Michael Donlea’s Course Certificate: Journey Mapping
The IxDF Course Certificate above is awarded to Michael Donlea with a Top 10% Distinction in formal recognition of their coursework surpassing the rigorous benchmarks of exceptional performance established by the IxDF Educational Codex.
The holder of this Course Certificate masters:
An understanding of the three most common types of journey maps and why they work so well.
An understanding of three common journey mapping processes.
How to gather data for journey mapping.
How to create a perspective grid to analyze gathered data.
How to create an experience map, customer journey map and service blueprint.
How to set up and run a journey mapping workshop.
About the IxDF - Interaction Design Foundation
Founded in 2002, the Interaction Design Foundation (IxDF) sets the industry gold standard for learning design, with courses taught by experts from industry leaders such as NASA, Google, and Adobe.
