Author: Eric Schaffer
Publications
Publication period start: 1999
Number of co-authors: 1
Co-authors
Number of
publications with favourite co-authors
Productive Colleagues
Most productive
colleagues in number of publications
Publications
Schaffer, Eric (2006): Offshore usability: helping meet the global demand?. In Interactions, 13 (2) pp. 12-13.
Schaffer, Eric (2006): A decision table: offshore or not?: (when not to use offshore resources). In Interactions, 13 (2) pp. 32-33.
Sorflaten, John, Schaffer, Eric (1999): Interactive voice response (IVR) case study: Testing your telephone-based E-Commerce suppo. In The Journal of Electronic Commerce, 12 (1) pp. . https://www.humanfactors.com/downloads/ivr.asp