Author: Shannon M. Oltmann

Publications

Co-authors

Sarah M. Horowitz

1

Pnina Shachaf

2

Productive Colleagues

Sarah M. Horowitz

1

Pnina Shachaf

2

Publications

Shachaf, Pnina, Oltmann, Shannon M., Horowitz, Sarah M. (2008): Service equality in virtual reference. In JASIST - Journal of the American Society for Information Science and Technology, 59 (4) pp. 535-550. https://dx.doi.org/10.1002/asi.20757

Shachaf, Pnina, Oltmann, Shannon M. (2007): E-Quality and E-Service Equality. In: HICSS 2007 - 40th Hawaii International International Conference on Systems Science 3-6 January, 2007, Waikoloa, Big Island, HI, USA. pp. 247. https://doi.ieeecomputersociety.org/10.1109/HICSS.2007.191

Oltmann, Shannon M. (2011): Telephone & email interviews: using the respondents' context to determine the best intervi. In: Proceedings of the 2011 iConference , 2011, . pp. 734-735. https://dx.doi.org/10.1145/1940761.1940889