Author: Vicki Lundmark
Publications
Co-authors
Productive Colleagues
Publications
Kiesler, Sara, Zdaniuk, Bozena, Lundmark, Vicki, Kraut, Robert E. (2000): Troubles With the Internet: The Dynamics of Help at Home. In Human-Computer Interaction, 15 (4) pp. 323-351.
Kiesler, Sara, Kraut, Robert E., Lundmark, Vicki, Scherlis, William, Mukhopadhyay, Tridas (1997): Usability, Help Desk Calls, and Residential Internet Usage. In: Pemberton, Steven (eds.) Proceedings of the ACM CHI 97 Human Factors in Computing Systems Conference March 22-27, 1997, Atlanta, Georgia. pp. 536-537. https://www.acm.org/pubs/articles/proceedings/chi/258549/p536-kiesler/p536-kiesler.pdf