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The Journal of Electronic Commerce

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Sorflaten, John, Schaffer, Eric (1999): Interactive voice response (IVR) case study: Testing your telephone-based E-Commerce suppo. In The Journal of Electronic Commerce, 12 (1) pp. . https://www.humanfactors.com/downloads/ivr.asp

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New to UX Design? We're Giving You a Free eBook!

The Basics of User Experience Design

Download our free ebook “The Basics of User Experience Design” to learn about core concepts of UX design.

In 9 chapters, we’ll cover: conducting user interviews, design thinking, interaction design, mobile UX design, usability, UX research, and many more!

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315,141 designers enjoy our newsletter—sure you don’t want to receive it?