Author: Beryl Burns
Publications
Publication period start: 2007
Number of co-authors: 1
Co-authors
Number of
publications with favourite co-authors
Productive Colleagues
Most productive
colleagues in number of publications
Publications
Burns, Beryl, Light, Ben (2007): Users as Developers: A Field Study of Call Centre Knowledge Work. In JOEUC, 19 (4) pp. 42-56. https://www.igi-global.com/Bookstore/Article.aspx?TitleId=3832