Author: Jennifer Englert
Publications
Publication period start: 2012
Number of co-authors: 3
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publications with favourite co-authors
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Publications
Szymanski, Peggy, Plurkowski, Luke, Swenton-Wall, Patricia, Englert, Jennifer (2012): How can I help you today?: the knowledge work of call center agents. In: Proceedings of the 12th Participatory Design Conference. Volume 2 Exploratory Papers, Workshop Descriptions, Industry Cases , 2012, . pp. 137-140. https://dx.doi.org/10.1145/2348144.2348188