Author: Patricia Swenton-Wall
Publications
Publication period start: 2012
Number of co-authors: 3
Co-authors
Number of
publications with favourite co-authors
Productive Colleagues
Most productive
colleagues in number of publications
Publications
Szymanski, Peggy, Plurkowski, Luke, Swenton-Wall, Patricia, Englert, Jennifer (2012): How can I help you today?: the knowledge work of call center agents. In: Proceedings of the 12th Participatory Design Conference. Volume 2 Exploratory Papers, Workshop Descriptions, Industry Cases , 2012, . pp. 137-140. https://dx.doi.org/10.1145/2348144.2348188